User Data Deletion
Last updated: November 2026
Your Right to Deletion
Under the Nigeria Data Protection Act, you can ask us to delete the personal data Perfcent holds about you. How you do it depends on how you use Perfcent.
If You Have a Shopper Account
You can do this yourself, and it takes effect straight away. Sign in to your account, then choose one of these:
- Delete my shopper profile removes your store links, follows and subscriptions, and signs you out on every device. Your login stays.
- Delete my whole Perfcent account removes all of that and your login too. This cannot be undone.
If you own or work at a business on Perfcent, your login stays until you leave the business or hand it over. Email us and we will help.
If You Own or Work at a Business on Perfcent
Email us from the address on your account and tell us the name of the business.
If You Bought From a Business That Uses Perfcent
This is for you if you have no account, for example if you ordered through WhatsApp or a store's checkout. Email us with the phone number you used and the name of the business.
We may ask you to confirm the request is yours before we delete anything, so that nobody can delete your data by pretending to be you.
What Gets Deleted
- Your name, email address and login details
- Your WhatsApp phone number and display name
- Any delivery addresses or notes you gave us
- Your conversations stored in Perfcent
- Your order history, except what the law requires us to keep
Some records have to stay. Sale, payment and tax records that a business or Perfcent must keep by law stay for the period the law requires, and are deleted after that. Our reply tells you what was deleted, what had to stay, and why.
How Long It Takes
We reply to your email within 48 hours and finish the deletion within 30 days. If you do not hear from us, write again or use support@perfcent.com.