Terms of Service

Last updated: May 2026

1. Acceptance of Terms

By creating a Perfcent account or using any Perfcent service, you agree to these Terms of Service. If you do not agree, do not use Perfcent. These terms apply to business owners, their staff, and any person who accesses the Perfcent platform on behalf of a business.

2. What Perfcent Does

Perfcent is a commerce and CRM platform that lets small and medium businesses manage orders, customers, payments, and communications via a WhatsApp-first interface and an online dashboard. Perfcent uses the Meta WhatsApp Business API to facilitate messaging between businesses and their customers.

3. Eligibility

• You must be at least 18 years old to create a Perfcent business account.
• You must have lawful authority to operate the business you register.
• You are responsible for ensuring that your use of Perfcent complies with all laws applicable to your business and location.

4. Account Responsibilities

• Keep your login credentials secure. You are responsible for all activity on your account.
• Notify us immediately at support@perfcent.com if you suspect unauthorised access.
• Do not share your account with persons outside your business without creating separate staff accounts.

5. Acceptable Use

You agree not to use Perfcent to:

• Send spam, unsolicited bulk messages, or messages that violate WhatsApp's Business Policy
• Sell prohibited goods or services (weapons, drugs, adult content, financial fraud, etc.)
• Harass, deceive, or harm your customers or any third party
• Attempt to reverse-engineer, scrape, or disrupt the Perfcent platform
• Violate any applicable law or regulation

Violation of this section may result in immediate account suspension without refund.

6. WhatsApp and Meta

Your use of WhatsApp messaging through Perfcent is subject to Meta's WhatsApp Business Policy and Commerce Policy. You agree to comply with those policies. Perfcent is not liable for any suspension of your WhatsApp Business number by Meta.

7. Payments and Billing

• Perfcent subscription fees (where applicable) are billed in advance on a monthly or annual cycle.
• All fees are non-refundable except where required by law or stated otherwise in your subscription agreement.
• Failure to pay may result in suspension of your account until payment is received.

8. Intellectual Property

All Perfcent software, designs, trademarks, and content are the property of Perfcent and its licensors. You retain ownership of your business data and customer data. By using Perfcent, you grant us a limited licence to process your data solely to provide the service.

9. Limitation of Liability

To the maximum extent permitted by law, Perfcent is not liable for indirect, incidental, or consequential damages arising from your use of the platform, including loss of revenue, loss of data, or business interruption. Our total liability to you for any claim will not exceed the fees you paid in the three months preceding the claim.

10. Termination

You may cancel your account at any time via the Settings page or by emailing support@perfcent.com. We may suspend or terminate your account if you breach these terms. Upon termination, your data will be deleted within 30 days per our Privacy Policy.

11. Changes to These Terms

We may update these terms from time to time. We will notify you by email or an in-dashboard notice at least 14 days before material changes take effect. Continued use of Perfcent after the effective date constitutes acceptance of the revised terms.

12. Governing Law

These terms are governed by the laws of the Federal Republic of Nigeria. Any disputes shall be resolved through binding arbitration in Lagos, Nigeria, unless prohibited by law.

13. Contact

For questions about these terms, email legal@perfcent.com.